Billing & Usage

Workspace Billing

Workspace billing gives you a brief information on the current plan applies to the workspace along with any additional resources you are currently being billed for. This information is only available to the workspace owner and administratiors. Making changes to the plan is restricted only to the workspace owner.

Workspace Usage

Usage tab of the Billing page shows a detailed breakdown of resource allocation per pipeline or sandbox.

User Billing

Payment methods are assigned to individual users rather than workspaces. All the payment information must be provided by the workspace owner. Apart from adding payment methods and customizing the billing informatio, you can also display and download invoices and track transaction history.

Payment methods

Buddy supports credit cards and PayPal transfers and uses Braintree to process payments, i.e. no billing information is stored on our servers as everything is served via the external provider. You can add and update your payment methods in Billing → Payment methods

Balance

You can top up the account balance to ensure that your workspace remains fully operative, for example, in case of unexpected problems with your credit card or bank. To add funds to the wallet, go to the Balance & Transactions tab in your user's billing settings.

Charging

When you add a payment method, you are automatically charged for the selected plan. The payment is then repeated on the same day each month. For example, if you add a card on January 27th, Buddy charges you on the same day, and schedules the next payment for February 27th.

Refund policy

You can get a refund of your payment if you file a request no later than 10 days after your account has been charged. You can't get a refund for partial usage of the service or for the period when your account was canceled.

Transactions history

The Balance & Transactions tab shows the history of all billing operations assigned to your user ID (payments, credit card updates, etc.), including declined payments with associated errors that will help you resolve card issues with your bank.

Decline errors

All events in the transaction history are generated from responses from our payment provider.

Invoices

Generation and download

Invoices are generated automatically at the moment of the charge. All invoices are available for download in the Invoices section of the Billing tab:

Company details

You can enter the details of your company in the Invoicing details tab:

In this tab, you can also provide an email address for invoice delivery.