Billing details are available in the workspace Preferences under the Billing tab:
You need to be the workspace owner to access and manage billing settings.
The charge is made automatically upon adding the payment method and is repeated on the same day each month. For example, if you add your credit card on January 27, Buddy will charge you on the same day and schedule the next charges on February 27.
It is refundable only when the refund of a payment was requested not later than 10 days after the payment has been registered. There would be no returns for partial usage of the service or for the period when your account was canceled.
Buddy uses Braintree to process payments and supports credit cards and PayPal transfers. This means no billing information is stored on our servers as everything is served via the external provider. You can add and update your payment methods in the Billing information tab:
Transactions history contains the history of all billing operations assigned with your user ID (payments, credit card updates, etc.), including declined payments with associated errors that can help you resolve credit card issues with your bank.
You can check the type of error by hovering your mouse on the
? mark at the failed payment entry:
Click here for the full list of Braintree's decline error types.
Generation and download
Invoices are generated automatically at the moment of the charge. All invoices are available for download in the Payment history section of the Billing tab – just click the number of the invoice to download or print it:
You can enter the details of your company in the Invoicing details tab:
Updating the details is not retroactive and will only apply to invoices yet to be issued. It is not possible to regenerate existing invoices.
If your company is EU-based, make sure to enter your VAT-ID to get exempted from VAT.
Sending invoices to email
In order to automatically receive newly generated invoices, make sure to add the email address to the company details: