Reporting feedback

To find errors and debug your Buddy On-Premises installation we may ask for activity logs from your machine or, if the problem requires deeper investigation, direct access to your machine.

Sending logs through the UI

By default, logs are attached to messages you send through the contact form.

Select Docs & Support from the navigation panel, describe the error and click Send.

Sending logs from CLI

Logs are also be attached to messages sent through the CLI:

  1. Sign in to the machine where Buddy Enterprise is installed.
  2. Run:

    sudo buddy feedback
    $

By default, logs are stored under ~/.buddy/app/data/backend/logs/.

  1. Provide the description of error, your name and contact email address.

Solving problems with failed updates

If you’ve encountered errors while trying to update your machine, make sure to check out this article for help.

SSH Tunnel

If the problem requires deeper investigation, you can give the support team access to the machine that hosts Buddy On-Premises. This can significantly cut the time required to solve your problem.

Buddy CLI features a special method which opens SSH tunnel and allows the Buddy Support Team to connect to your machine.

To open the tunnel run this command:

sudo buddy --tunnel
$

When you execute this command, our team receives a notification about an open tunnel for a machine with a specified license. The tunnel remains open until you press Enter in the terminal window where you opened it.