In order to indicate and debug errors with your Buddy Enterprise installation we may require activity logs from your machine or, if the problem requires deeper investigation, direct access to your machine (we’ll let you know how to do that).
Sending logs from GUI
By default the logs are attached to the message that you sent through the contact form. You can find the contact link in workspace Preferences → About Buddy Enterprise. Just describe the error and click Send.
Sending logs from CLI
The logs will also be attached to the message sent from the command line:
Log in to the machine where Buddy Enterprise is installed.
Provide the description of error, your name and email address to which we’ll respond
Solving problems with failed updates
If you’ve encountered errors while trying to update your machine, make sure to check out this article for help.
if the problem requires deeper investigation, granting us access to the machine on which Buddy is installed can significantly speed up debugging it. Buddy CLI contains a special method which opens SSH tunnel and enables Buddy Support Team to connect to your machine.
To open the tunnel execute the following command in your terminal:
sudo buddy --tunnel
Please mind that this method can only be performed by a user with root privileges.
Once you execute the command, our team receives a notification about an open tunnel for a machine with a specified license. The tunnel will be open unless you press ENTER in the terminal in which you opened it.
You can find out how we approach security in Buddy here.