Domains FAQ

Access and management

Can I add a domain that hasn’t been registered in Buddy?

Yes - use the Point option to connect a domain registered with an external provider.

What does it mean that the domain is Orphaned?

This is a domain you no longer have access to - for example, it was moved to another workspace. You can remove it from the list using the “Forget this domain” option.

Can I completely remove a domain from Buddy?

Yes - click “Forget this domain” in the domain settings. The domain cannot be removed from the registrar via Buddy.

Who can buy a domain?

Only the workspace owner and administrator can purchase a domain.

Registration and transfer

Can I transfer a domain immediately after purchase?

No - according to ICANN regulations, a domain transfer is only possible after 60 days from the date of registration.

Where do I get Auth-Code for domain transfer?

Go to the domain settings, disable Transfer lock, and then click Get Auth-Code. A request for the code will be sent to the Buddy team.

DNS and records

What does Stage and commit next to DNS records?

Stage saves the changes as drafts, and Commit approves and publishes them. The records will only take effect after performing Commit.

How long does it take for DNS changes to propagate?

The time depends on the configured TTL. Most often, changes propagate within a few minutes to a few hours.

Can you use your own nameservers?

Yes - you can add your own nameserver records in the DNS records editor. Keep in mind that Buddy’s default nameserver records are system-defined and cannot be edited.

Why I can't edit SOA or Nameserver records?

SOA records and default Nameserver records are managed automatically by the Buddy system and are read-only.