Users of Buddy On-Premises get standard technical support from the Buddy QA Team.

To help you solve the problems you need to run buddy feedback command so that our QA team can get the proper logs.

If the problem requires deeper investigation, you can give the support team access to the machine that hosts Buddy On-Premises. This can significantly cut the time required to solve your problem.

Buddy CLI features a special method which opens SSH tunnel and allows the Buddy Support Team to connect to your machine.

To open the tunnel run this command:

sudo buddy --tunnel

When you execute this command, our team receives a notification about an open tunnel for a machine with a specified license. The tunnel remains open until you press Enter in the terminal window where you opened it.

Click here to see how we approach security in Buddy.

If you have any questions on this matter, send us an email to support@buddy.works